Troubleshooting
150troubleshooters across the five Bush & Bench family sites.
Pack won't charge or tool won't run? Pick the problem that matches, answer a few yes or no questions, and it points you to the fault: the charger, the contacts, the temperature, the pack or the tool.
What's going wrong?
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Pack Won't Charge? Step-by-Step Troubleshooter
Cordless battery won't charge? Answer a few yes or no questions to find out whether it's the charger, the contacts, the temperature, the pack or the tool.
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Cordless Tool Won't Start? Step-by-Step Troubleshooter
Cordless drill, saw or grinder dead when you pull the trigger? Check the pack, contacts, locks and the tool itself in the right order.
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Tool Stops Under Load? Troubleshooter
Cordless tool cutting out when you lean on it, then working again? Check pack size, pack health, heat protection and a blunt bit or blade.
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Battery Runs Out Fast? Troubleshooter
Tool pack going flat much quicker than it used to? Check the charge, the pack age, heat, the job and whether it's a genuine pack.
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Charger Flashing Red? Troubleshooter
Tool charger flashing red or showing a fault light? Check for a hot or cold pack, dirty contacts, a very flat pack and a pack fault.
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Battery Gets Hot? Troubleshooter
Tool pack getting very hot during use or charging? Find out what's normal and when it's a warning sign.
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Drill Chuck Slipping? Troubleshooter
Drill bit spinning in the chuck or falling out? Check how the chuck is tightened, the bit shank, and wear in the jaws.
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Drill Won't Reverse? Troubleshooter
Drill or driver stuck in forward, or the direction switch won't move? Check the switch position, trigger, and when it needs repair.
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Impact Driver Stripping Screws? Troubleshooter
Impact driver camming out and chewing screw heads? Check the bit, the speed mode, pressure and pilot holes.
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Circular Saw Binding or Burning? Troubleshooter
Cordless circular saw stalling, kicking back or leaving burn marks? Check the blade, support, guide and pack size.
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Cordless Chainsaw Chain Stopping? Troubleshooter
Cordless chainsaw chain stopping in the cut or not turning? Check the chain brake, tension, sharpness and pack.
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Cordless Chainsaw Not Oiling? Troubleshooter
Chainsaw bar and chain running dry? Check the oil level, oil type, the outlet hole and the bar groove.
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Cordless Trimmer Head Not Feeding? Troubleshooter
Whipper snipper line not coming out when you bump it? Check line winding, line size, the bump knob and spring.
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Cordless Blower Weak? Troubleshooter
Leaf blower not blowing like it used to? Check the speed setting, boost, intake screen and pack.
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Cordless Mower Cuts Out in Long Grass? Troubleshooter
Battery mower stopping in thick or wet grass? Check cutting height, blade, wet grass, speed and the pack.
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Cordless Mower Won't Start? Troubleshooter
Battery mower dead when you pull the bail? Check the safety key, the bail and button sequence, the pack and a blocked blade.
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Cordless Grinder Won't Start? Troubleshooter
Cordless angle grinder not starting? Check the paddle lock, restart protection, the spindle lock and the pack.
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Battery Won't Click In? Troubleshooter
Pack not sliding in or latching on the tool or charger? Check compatibility, debris, damaged rails and the latch.
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Battery Gauge Wrong? Troubleshooter
Pack fuel gauge showing full then dying, or showing low when charged? Learn how gauges work and what a wrong reading means.
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E-Bike Won't Turn On? Troubleshooter
E-bike display dead? Check the battery is seated and charged, the key and battery switch, connectors and the display.
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E-Bike Range Dropped? Troubleshooter
E-bike not going as far as it used to? Check assist level, tyres, brakes rubbing, weather and battery age.
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E-Scooter Won't Charge? Troubleshooter
E-scooter not charging? Check the charger light, the charge port, the power point and when to stop and get help.
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Charger Not Lighting Up? Troubleshooter
Tool charger completely dead with no lights? Check the power point, the lead and when the charger needs replacing.
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Sparks or Burning Smell From a Cordless Tool? Troubleshooter
Cordless tool sparking through the vents or smelling of burning? What's normal, and when to stop using it.
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Cordless Nailer Not Firing or Jamming? Troubleshooter
Battery nailer not firing, jamming or leaving nails proud? Check the nails, the nose, depth setting and the pack.
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Cordless Tool Running Slow? Troubleshooter
Drill or saw spinning slower than it should? Check the speed selector, the pack, the trigger and the motor.
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LED Work Light Flickering? Troubleshooter
Cordless LED work light flickering or cutting out? Check the pack, the contacts and the light itself.
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Battery Adapter Not Working? Troubleshooter
Cross-brand battery adapter not running your tool? Check fit, voltage, current limits and the risks of using adapters.
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Pack Dead After Storage? Troubleshooter
Tool pack won't charge after sitting unused for months? Learn why lithium packs over-discharge in storage and what to do.
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Tool Beeping or Flashing? Troubleshooter
Cordless tool beeping, flashing a light or stopping with a warning? Find out what common warnings mean.
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